Refund and Returns Policy

Effective Date: 11-12-2024

Thank you for shopping at Vora Naija Shop, where we connect you with a variety of authentic Nigerian-made products. As a marketplace, we do not own the items sold on our platform; therefore, refunds and returns are governed by the individual terms of our vendors and the type of product purchased.

1. General Policy

• Vendor-Specific Terms: Each vendor has their own refund and return policy. Please review the vendor’s policy on the product page before completing your purchase.
• Non-Returnable Items: Certain items, such as perishable goods, custom-made items, or hygiene products, may not be eligible for return or refund unless they arrive damaged or defective.
• Damaged or Incorrect Items: If you receive an item that is damaged, defective, or does not match the description, you are eligible to request a refund or replacement, subject to the vendor’s terms.

2. How to Request a Refund or Return

Step 1: Contact Us
Email us within  5 days of receiving your order. Include:

• Your order number
• Details of the product and issue
• Photos or videos showing the damage or defect, if applicable

Step 2: Vendor Review
We will coordinate with the vendor to review your request. Refunds or returns will follow the vendor’s specific terms and conditions.

Step 3: Resolution

• If approved, instructions for returning the item (if required) will be provided.
• Refunds will be processed to your original payment method, depending on vendor approval.

3. Shipping Costs for Returns

• Return shipping costs may apply unless the item is defective, damaged, or incorrectly shipped.
• Vendors will specify responsibility for return shipping in their policies.

4. Non-Refundable Items

The following items are typically not eligible for return or refund unless damaged or defective:

• Perishable goods (e.g., food, beverages)
• Custom or personalized items
• Intimate items (e.g., undergarments, personal care products)
• Sale or clearance items

5. Dispute Resolution

If you experience difficulty resolving a refund or return with a vendor, please contact us at [Insert Email Address]. We will mediate the process to ensure fairness and clarity.

6. Contact Us

For any questions or assistance, please contact us:

• Email: [email protected]
• Phone: 08082508162